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Description du poste

Nous recherchons un stagiaire en design passionné et créatif pour rejoindre notre Manufacture.

Vous aurez l'opportunité de travailler sur des projets innovants et de contribuer à la création de montres de haute qualité.

Vos responsabilités:

• Travailler sur des animations de la collection de base et sur des demandes spéciales
• Supporter l’équipe Design dans la création des rendus 2D et 3D
• Participer à la conception de nouveaux modèles de montres, bracelets, accessoires, etc.
• Assister les designers dans la recherche de nouvelles tendances et d’analyse du marché horloger
• Préparer des présentations et des documents de design pour les réunions internes

Profil

• Créativité, sens du détail et passion pour l'horlogerie
• Autonomie et proactivité dans la gestion des tâches

Compétences requises

• Étudiant en design industriel, design produit ou un domaine similaire
• Bonne maîtrise des logiciels de design (Adobe Creative Suite, Rhinoceros, Keyshot)
• Capacité à travailler en équipe et à communiquer efficacement

Personne de contact

Elsa Givernaud 

Job description

Breguet, a name synonymous with innovation, elegance, and horological mastery, is seeking a passionate and experienced Boutique Supervisor to join their boutique team.

This is a unique opportunity to represent one of the most prestigious watchmaking maisons in the world and deliver an exceptional client experience that reflects our rich heritage and commitment to excellence.

What You'll Be Doing :

• Provide personalized service and product recommendations to meet sales goals.
• Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.
• Manage CRM, loyalty programs, and customer complaints.
• Perform stock and cash counts, bank deposits, and discrepancy reporting.
• Handle defective items and manage inventory (cash, warranty cards, GWPs).
• Maintain boutique appearance and merchandising standards.
• Organize storage, reorder GWPs, and oversee general maintenance.
• Guide staff in delivering excellent service.
• Oversee repair services and ensure timely follow-up.
• File reports and documents accurately.
• Submit staff claims and ensure smooth internal communication.

Profile

• Minimum 3-5 years of experience in luxury retail, hospitality or high end customer service is preferred
• Collaborative approach with the ability to foster teamwork and a "can do" attitude.
• Strong communication and interpersonal skills with a passion for delivering exceptional client service.
• Ability to build and maintain strong client relationships.
• Intellectual curiosity and a passion for learning.

Professional requirements

• Possess a recognized educational qualification or certificate appropriate to the position
• Good computer literacy skills

Description du poste

Ambassadeur / ambassadrice de notre Maison, vous contribuez à la croissance du chiffre d’affaires en offrant une expérience client personnalisée et exceptionnelle.
A ce titre, vos principales missions sont :
• L’accueil et le conseil clientèle en respectant les codes et l’ADN de marque ;
• Le développement du chiffre d’affaires et l’atteinte des objectifs fixés ;
• La fidélisation de notre clientèle et l’optimisation du fichier client ;
• La participation aux évènements de la Maison.

Profil

Vous possédez une première expérience dans la vente dans le secteur de l'Horlogerie-Joaillerie et/ou Luxe. Votre présentation et votre niveau de discours sont excellents. Vous êtes passionné(e) et animé(e) par la culture du résultat et le sens du service.

Compétences requises

Dynamique et autonome, votre goût du contact et votre écoute seront des atouts majeurs pour ce poste.

Job description

Sales and Business Development

• Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets.
• Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences.
• Achieve and exceed individual sales targets through proactive selling and closing techniques.
• Upsell and cross-sell products to maximize revenue, while maintaining a luxury customer experience.
• Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.
• Propose clients for, and participate in, local activation events in line with the Brand Universe.
• Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge.
• Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Placing orders for Breguet accessories, ensuring stock is up to date and available.

Product Knowledge

• Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance.
• Ensure customers are fully informed about the features, craftsmanship, and value of products.
• Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.

Team Collaboration

• Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
• Work closely with other team members to ensure a seamless and efficient store operation.
• Participate in team meetings, sharing feedback and contributing to the development of sales strategies.
• Support new team members, offering guidance and sharing knowledge of luxury sales techniques.

Boutique Operations

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard.
• Maintain the luxury environment of the store by ensuring cleanliness and organization, aligning with the brand’s aesthetic.
• Assist with stock organization, ensuring products are correctly labelled, tagged, and stored.
• Support stock replenishment and stocktake procedures as required.
• Monitor stock levels and inform management of stock issues.
• Understand and respect all operating and security guidelines.
• Follow the security and proper maintenance of stock timepieces.

Profile

• Previous sales experience in a luxury Retail boutique ideally within watches or jewelry.
• Proven track record of meeting or exceeding sales targets.
• Experience in customer relationship management and building a loyal client base.
• Passion for luxury products and delivering an exceptional customer experience.
• Ability to build rapport with high-net-worth individuals and provide a tailored, luxurious shopping experience.
• Knowledge of luxury brands, products, and industry trends.
• Strong communication and interpersonal skills.
• High levels of professionalism and a polished appearance.
• Self-motivated, proactive, and results-driven.
• Team player with good interpersonal skills and a "can do" attitude.
• Intellectual curiosity and a passion for learning.
• Strong interest in the universes of Fine Watchmaking and Arts de Vivre.